Change is good. Change is scary. Be the change you wish to see in the world. Change or die. A lot has been said about change, but one thing is for certain: It’ll happen. The question is, how to approach a world, an industry, a business that’s always changing? We think head-on is a good start.
So we asked hundreds of dealership employees to tell us the one thing that they’d change at their place of employment if they could. It was an open-ended question with a wide variety of answers!
While a few responded that they’d improve the music, trade out the coffee for better beans, or bring in “more guitar-playing bears,” overall many of the same answers kept coming up:
Most mentioned the CRM specifically, but on overall upgrade to digital and tech was a popular answer.
Evaluate the staff and processes
We received a lot of answers from managers who are looking for an easy way to ensure that the staff is efficient and effective, and that the dealership’s processes are working.
Many said that frequent training is a requirement for staff to function at their best.
Could be new furniture, a fresh coat of paint, or better curtains, but many employees would start with updating the cosmetics of the store.
Kinda makes you smile, doesn’t it?
What would you change? Add it to the comments below.
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