Transparency + Technology = A Strong Service Drive

The service drive is a place at dealerships where direct-to-consumer transparency and technological advances can be overlooked–it is important not to make this mistake. After all, the service drive is an excellent opportunity for customer retention, and if customers consistently have favorable experiences this can lead to more new vehicle sales. There are many new ways to mesh transparency and technology at dealerships. One example at Toyota is the third-generation multi-media system known as Entune 3.0. It was first introduced in the All-New 2018 Camry. This multi-media system is enhanced by offering several connected services including Service Connect. This...

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