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Fixed Ops

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Fixed Ops

With a Bleeding Customer Base and Negative Consumer Perception, Dealers Need an Entirely Different Maintenance Strategy

Author David Hennessey
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Fixed Ops

The Inside Track

Author Rebecca Fischer
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Fixed Ops

Service on Purpose

Author Laura Chapdelaine
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Fixed Ops

Female Service Techs

Author Rebecca Fischer
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Fixed Ops

YES for Youth

Author Rebecca Fischer
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Fixed Ops

Worth the Investment: Data Mining and the Service Drive

Author Terry Kidd
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Fixed Ops

2020 Vision: More Dealerships Joining the Likes of Amazon & Other Consumer Behavior-Driven Companies

Author Rebecca Fischer
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Fixed Ops

Seeing the Customer’s Past, Present, and Future

Author Valerie Vallancourt
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Fixed Ops

Fixed Ops Personnel Survey Spring 2019

Author J. Howell
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Fixed Ops

The Customer Journey In the Service Lane

Author Stu Berkley

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About Modern Dealership

Modern Dealership informs and supports today’s automotive professionals, providing them with a strategic business advantage in a quickly evolving industry. Written by dealers and other leading auto experts, each quarterly issue focuses on a theme relevant to the challenges faced by dealerships today. Article categories in every issue include Modern Sales, Modern Fixed Ops, Modern Operations, Modern Communication, and MD Insights.

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Modern Dealership | 2019